Free Nairobi delivery on eligible orders over KSh 10,000 Pay securely by M-Pesa
Curated retail, since 2022

Good things
take tending.

We source and stock useful products across home, tools, beauty, electronics and everyday wellness, then deliver them throughout Kenya. Every product is checked before dispatch.

Also find us onJijiKilimallJumia
Delivery countrywideNairobi typically 1–2 days, upcountry 2–4 days
M-Pesa paymentsVerified securely on every order
Checked before dispatchEvery order is inspected first
Seven-day returnsSubject to the returns conditions below
Shop by category

Eight shelves, one standard

Choose a category or search the complete catalogue.

Small catalogue, on purpose

We focus on a manageable range of useful products rather than an endless catalogue. Listings are reviewed before they go live.

—Products live
8Categories
KECountrywide delivery
7dReturn request window
Full catalogue

Shop everything

Filter, search and sort to find what you need.

Customer information

Delivery, payments and support

Important information to review before placing an order.

Delivery

Delivery timelines are estimates and begin after the order is confirmed. Final delivery charges depend on destination, parcel size and delivery method.

  • Nairobi: typically 1–2 business days
  • Other towns: typically 2–4 business days
  • Remote areas may take longer

Returns

Request a return within seven days of delivery. The product should be unused, complete and in its original packaging unless it arrived defective or incorrect.

Contact us before sending any item back so we can provide return instructions.

Payments

We accept M-Pesa only. Orders are confirmed after the server verifies the Safaricom payment callback.

Never send money to a personal number claiming to represent this shop.

Contact and order help

Call +254 755 876 520

bonsaionlineretail@gmail.com

Digital Shopping Mall, Shop F7, 2nd Floor, Moi Avenue (Opposite MKU Towers), Nairobi

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Your message is sent directly to bonsaionlineretail@gmail.com. We usually reply within one business day.

Frequently asked questions

How do I track an order?

Send your order reference by phone, email or WhatsApp. Online self-service tracking requires the secure order backend to be connected.

When is an order confirmed?

Orders are confirmed after your M-Pesa payment is verified by the secure server.

Product information

Confirm compatibility, dimensions, colour and package contents before ordering. Contact us where a listing does not provide enough information.

You have a pending order awaiting confirmation.
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